At Gwen Rawls, we are committed to our customers and want every shoe to feel like it was made and delivered expressly for the person who wears it. This is the sentiment behind our “Gwen's Guarantee,” so that every purchase meets your highest level of satisfaction.
We feature the “true” European size of each Italian shoe on our site. We include a helpful size chart to help you find the right fit for you, but we know that sometimes you just have to try it on to see if it works.
That’s why we offer free shipping, and are glad to exchange the shoe if it’s not quite the right fit. We want you to love each purchase from Gwen Rawls online boutique and we know that if the size is even a little off, that dampens the buying experience.
We offer free shipping on all regular priced items for our online customers because we know you are going to love your purchase. We carefully choose and enhance each shoe design while we are in Italy, but don’t think the trip is complete until the shoe is on your foot. If you have any reason you don’t love the shoe as much as we do, just return it for a different product, a refund or a different size.
Returns & Refunds
We guarantee you will have a great buying experience, and great customer service is part of the “Gwen's Guarantee.” If for any reason the shoe or bag does not meet your standards, we are glad to offer a refund for a returned product.
Our number one goal is for you to feel great about your purchase. The "Gwen's Guarantee" is that you will love the Italian luxury goods we offer online and in store – or we will make it right. We want you to have a great experience with every GR purchase and hope that you will become one of our repeat customers. A great experience is what we guarantee.