Return Policy

Need assistance? Contact us now
Phone: 803.661.7607
Email: info@gwenrawls.com

* Merchandise must be returned within 14 days of purchase for refund or exchange and must be received by Gwen Rawls Returns Group within 14 days.

* Merchandise must not be worn or damaged.

* Merchandise returned without the original tag, or a damaged tag, may result in a delayed refund or may not qualify for a refund.

* Footwear will be accepted only if returned unworn and in their original undamaged shoe box, as this is considered part of the product.

* ALL sale merchandise may not be returned.

* All merchandise is quality-inspected prior to shipment. If you find a product to be defective, please notify our Returns Group as soon as possible (returns@gwenrawls.com).

* Returns are to be registered with our Returns Group. Please note that returns will not be accepted without a return authorization number, which is to be requested within 7 days of delivery.

* The customer will pay all shipping fees for the returns. Purchasing insurance for the value of the items is highly recommended.

* A return authorization does not guarantee that the return will be accepted if the merchandise is found to be damaged, missing tags, or otherwise not in original condition.

* We recommend that you use the original packaging provided to ensure that the merchandise is adequately protected while in transit. NOTE: When returning footwear, do not use your shoebox as your shipping box.

* Your RA# must be on the outside of your package or it will not be accepted.

* Please send your return to:

Gwen Rawls
Attn: Returns Group RA#
4840 Forest Drive Suite 17
Columbia, SC 29206 

SHIPPING

* We will process orders during regular business hours Monday through Friday up to 2 PM EST (excluding federal holidays).

* Orders placed after 2 PM EST or Saturday and Sunday may not ship until the next business day.

* Orders are shipped by UPS. You will receive a shipment confirmation email when your order is shipped. Special conditions may apply during holiday seasons.

* OVERNIGHT SHIPPING: Express shipping can only be guaranteed on orders placed before 2 PM EST. All packages after that time will go out the following day.

* If you place an express order before 11 AM EST on a Friday, your order will arrive the following Monday unless UPS Saturday delivery is noted. Please note that Saturday delivery is not available for all US Domestic locations.

* If you are concerned about receiving your items by a specific time, please call our boutique and we will do our best to make your shipment our highest priority.

* UPS is unable to deliver items to a PO Box or APO/FPA address.

Order Processing Information: Orders are processed pending availability and credit verification. Gwen Rawls will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sundays or Holidays.

Other:

- Size Charts & Product Information:

These size charts are intended to be a general guideline. Sizing and cut will vary between brands. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email or phone.

You will find links to these charts throughout the website.